Listings

All over the world docents, park guides, and naturalists at museums, parks, zoos, and cultural and historical sites strive to provide meaningful experiences for visitors. Interpretation is the essential tool they use.

Learn about the contents of the Wilderness Act of 1964 and its impact on managing a wilderness area.

Achieving program access can require creative and out-of-the box thinking. Therefore, it is important to understand methods of providing program access in a variety of settings and contexts. In this course, the learner will be introduced to multiple ideas and methods for achieving programmatic accessibility.

This course provides an introduction to the definition and concepts of Universal Design and its associated seven principles and their applicability. In addition, the course presents the history, principles, and progress of Universal Design as it applies to the designer, programmer, and the consumer.

This course suite is intended for anyone in the parks, recreation, and tourism industry who wants to learn more about disability and accessibility and provide a meaningful experience to people with disabilities who seek to participate in parks and recreation opportunities.

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.

In this course, you will focus on two areas of advanced project management. The first area is advanced project management techniques, such as communication plans and status meetings. The second area is general management skills, such as building a winning team and rewarding team members.

This is a course for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.

It’s great to have a system in place for making your organization an environmentally sustainable one, but how do you know if that system actually works? Conduct an environmental audit. This easy-to-understand course will guide you through the steps to pursue an audit, complete with corrective actions, and a closing meeting.

Appreciative Inquiry, or AI, is a process and approach to engage people in producing effective change. Whereas some change processes focus on identifying what's wrong and fixing it, one significant difference for AI is the commitment to focus on what's working well as a starting point.

Intangible assets (like a company's reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company's wealth. This course will teach you about the balanced scorecard, which can help you measure all aspects of your organization's success.

This course will help you to become a better learner, and as a result make you a more valuable employee and well-rounded individual.

This course gives you the skills to successfully guide yourself through workplace politics. You are going to learn what workplace politics are, and how to define social and emotional intelligence. You will look at understanding and improving self-management then consider empathy, organizational, and service awareness.

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. This course can help you get there!

Being able to write effectively can have a positive impact on every writer's customer: their readers. This course is a valuable resource for anyone interested in learning more about creating professional letters, reports, and memos.

No matter what the legal status of using cannabis is where you live and work, employees who are under the influence of the drug can become an issue in your workplace. This course will help you develop the skills and knowledge to mitigate the risks to safety and lost productivity, and to create a policy to protect employees from harm and the organization from loss.

The Capital Improvement Certificate Program provides the learner with a foundational understanding of capital improvement projects, financing of capital improvements, site plans for capital projects, and project management.

Learn about the political and social issues surrounding the American Civil War.

The terms coaching and mentoring are often used interchangeably. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

Explore the skills needed to be an effective interpretive coach. Coaching others to develop and deliver meaningful interpretation is rewarding because you multiply the opportunities for visitors to understand the relevance and significance of our resources. It gives you the chance to share your passion.